Easter 2014 Opening Hours

The website is, of course, open all over the Easter holiday because the site never closes.

However, our last lot of post before Easter will go out on Thursday 17 April, and the next lot will be posted on the Tuesday after Easter.  If you want your goodies by Easter, please order them by midday Wednesday – Interlink parcels dispatched on Wednesday will be guaranteed to arrive on Thursday*.  First Class Royal Mail Recorded Delivery may take until after the holiday.

The Bridgwater, Somerset based public workshop and golf shop will close on Thursday 17 April at 4.30 and re-opens on the Tuesday after Easter at 9.00.

Happy Easter Golfing!

 *UK mainland only. UK offshore locations, as well as selected postcodes in the North of Scotland, can take longer.

Interlink Express

We have been using FedEx for our larger, heavier or more valuable items for some time now.  However, from this week we are switching to Interlink Express.  The benefits to us are practical, but the main thing is that it will deliver a better service to our customers.

The basic service is next working day, so if you order before mid-day, and if we can have it picked/packed before 3.00 PM, it will be delivered the next day.  This will still need a signature from you on delivery.

The couriers will email you with your anticipated delivery time slot. Or, they can text you if you add a mobile number.  So it’s very important that when placing an order, your email address is right.  If it’s not, you won’t hear from them, or from us, because the emails can’t be delivered.  Recently we have had shed-loads of ‘undeliverable’ emails because the address has been mis-typed and this is sometimes followed by irate emails from the same customers feeling wounded because they’re being cruelly ignored.  They’re not, but if the mail can’t be delivered, there isn’t much we can do about it.

We are still using Royal Mail for the majority of our parcels but anticipate that this will reduce to 50% or under very swiftly now.  This is partly due to cost, partly due to convenience for customers and partly due the fact that Royal Mail is less reliable than it was so we feel we need to reduce our usage as and when we can source a better means of delivery.

This applies to UK mainland only, by the way, at the moment.

Postage Costs and Postage Times

The Royal Mail is the carrier we use most, though we are gradually moving some more items over to other carriers due entirely to size limits and cost.

The costs of posting are eye-wateringly high.  We, like most internet companies, have had to increase our P&P charges.  The alternative (unless you’re Amazon and can screw some amazing deal out of a hapless and often hopeless carrier) is to stop doing it because it’s not worth while.

Our postage costs are basically what we pay plus the packing and an allowance of course for the intervention of a fair (or hairy) human hand, because our staff do seem to want paying.  Who knew?  And I’m sure you don’t want to be an evil-robber-Baron exploiting the UK’s workforce, do you?  No, thought not.

We do not hide our P&P in the costs of the parts.  We charge you RRP for the parts – and often, in the case of golf clubs, clothing, shoes etc, considerably under the RRP – and then we add true and fair postage.

Using the Royal Mail has always appealed to us because it was until quite recently, fairly good value for its First Class Recorded Delivery service. We know that many of our customers have a good relationship with their postie and s/he will take care of their parcels.  However, it’s important that you understand that First Class Recorded Delivery is NOT a next-day guaranteed service (which we don’t offer as standard but may be able to sort out for you if you email us first, not after you order).  We provide you with a RM tracking number and this may take some time to go live;  and it may take the RM several days to get the item to you. It’s not ‘lost’ for quite a while – their rules, not mine.

In future, if we track an item for you in response to a query about ‘where is my order’ and the tracking number IS working, and it says ‘delivered’, or ‘in the system’ (which means it’s coming) we won’t be replying to further emails about it until the time when it’s ‘lost’ (very, very rare) has begun.  Not even if you treat us to an email every day for a week, or 4 in a day.  In fact, if you keep that up, some of the staff (not me, obvs) can get a wee bit tetchy and in order to avoid that, if you provoke them with eleventy-nine emails, we’ll pop a piece of paper with your name on it into ‘The Drawer of Doom’.

So, be patient, we post as soon as we can and the RM deliver really fast usually.  Less so after a bank holiday, funnily enough…I know it’s important to get you golfing again, and that is why we always try to go the extra mile.  If we screw up, we will apologise, make it right and try and make it up to you.

This next bit is really nice so I have used pink font for you :)

We are going to be giving away 10 free P&P deals on clothing soon, so watch the PowaKaddy Spares Face Book page.  You will have to ‘like’ our page to get the announcement.  Free P&P to the first 10 orders to buy from our clothing ranges sometime in the next month.