We have been using FedEx for our larger, heavier or more valuable items for some time now. However, from this week we are switching to Interlink Express. The benefits to us are practical, but the main thing is that it will deliver a better service to our customers.
The basic service is next working day, so if you order before mid-day, and if we can have it picked/packed before 3.00 PM, it will be delivered the next day. This will still need a signature from you on delivery.
The couriers will email you with your anticipated delivery time slot. Or, they can text you if you add a mobile number. So it’s very important that when placing an order, your email address is right. If it’s not, you won’t hear from them, or from us, because the emails can’t be delivered. Recently we have had shed-loads of ‘undeliverable’ emails because the address has been mis-typed and this is sometimes followed by irate emails from the same customers feeling wounded because they’re being cruelly ignored. They’re not, but if the mail can’t be delivered, there isn’t much we can do about it.
We are still using Royal Mail for the majority of our parcels but anticipate that this will reduce to 50% or under very swiftly now. This is partly due to cost, partly due to convenience for customers and partly due the fact that Royal Mail is less reliable than it was so we feel we need to reduce our usage as and when we can source a better means of delivery.
This applies to UK mainland only, by the way, at the moment.